Frequently Asked Questions
Everything you need to know about our fabrics and service
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 days.
Can I request fabric swatches before placing a large order?
Yes, we offer sample swatches for most of our collections so you can feel the texture and verify the color accuracy before committing to a full purchase.
What is your return policy for cut-to-measure fabrics?
Since our fabrics are cut to your specific requirements, we only accept returns on items that are defective or damaged upon arrival. Please contact us within 14 days of receipt.
Are the colors on the website accurate?
We strive to display our products as accurately as possible; however, colors may vary slightly depending on your monitor settings and lighting conditions.
Do you offer wholesale pricing for fashion designers?
Absolutely. We provide tiered pricing for bulk orders and professional discounts for registered fashion designers and boutique owners.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.